Welcome to the official eCommerce platform of Misarma Supply Sdn Bhd. By accessing or using our website, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before proceeding.

1. Acceptance of Terms

By visiting, browsing, or purchasing from this website, you agree to be legally bound by these Terms of Use, as well as our Privacy Policy. If you do not agree with any part, you must not use our services.

2. Use of the Website

You may use this site for lawful purposes only. You agree not to:

• Interfere with or disrupt the website or servers.
• Use our content or products for any illegal or unauthorised purpose.
• Attempt to gain unauthorised access to accounts, systems, or networks connected to our platform.

3. Product Information & Availability

All products displayed are subject to availability. While we strive for accuracy, we do not guarantee that product descriptions, prices, or availability are error-free. Misarma Supply Sdn Bhd reserves the right to modify or discontinue any product at any time without notice.

4. Pricing & Orders

Product pricing on our platform is available exclusively to registered users. By default, prices are not visible to the public and are only shown upon account login, based on your assigned client group or region.

Prices are displayed in MYR or USD, depending on your account setup and location. Misarma Supply Sdn Bhd reserves the right to:

• Adjust pricing without prior notice due to market fluctuations or supply constraints
• Correct any pricing errors that may occur
• Limit quantities or cancel orders at our discretion, particularly in cases of stock shortages or misquotations

All submitted orders are treated as inquiries and are subject to review, confirmation, and final quotation by our sales team.

5. Payment

Misarma Supply Sdn Bhd does not process online payments through this website. Instead, all orders placed via the website are submitted as inquiries through our digital basket system and routed to our internal CRM pipeline for review.

Once we receive your order request:

• Our sales team will verify item availability, pricing, and delivery timelines.
• You will receive an official quotation or confirmation list for approval.
• Upon your confirmation, an invoice will be issued along with payment instructions.

Accepted payment methods are specified in the invoice or agreement.

Note: No payment is required during submission via the ecommerce website. Final prices, shipping fees, taxes and lead time will be confirmed upon submission of order list. 

6. Shipping & Delivery

At Misarma Supply Sdn Bhd, we are committed to fulfilling and dispatching your orders in a timely manner. All delivery timelines provided are estimates and depend on stock availability, product type, and destination.

We collaborate with trusted third-party logistics (3PL) partners for local and international deliveries. Depending on your order and location, goods may be shipped via:

• Standard courier services
• Freight forwarders
• 3PL pickup and delivery (for bulk or industrial orders)

Once an order is ready for dispatch:

• Our logistics team will coordinate with the assigned 3PL provider or your preferred shipping partner (if applicable)
• Tracking information and delivery documents will be shared with you where available
• Any special delivery instructions should be communicated in advance during the inquiry/confirmation process

Please note:

• Delivery timelines may vary due to customs clearance, port congestion, weather conditions, or other unforeseen delays
• Misarma Supply Sdn Bhd is not liable for any delays, loss, or damage occurring after the goods have been handed over to the courier, freight forwarder, or 3PL provider
• Risk of loss or damage transfers to the buyer upon dispatch, unless otherwise agreed in writing

For large orders, consolidated shipments, or international delivery requests, our team will work closely with you to arrange the most suitable logistics plan.

7. Returns & Refunds

We accept returns for faulty, incorrect, or damaged items within a specified period (refer to our Returns Policy for more details). Items must be returned unused and in original packaging.

8. Intellectual Property

All content on this website — including logos, images, product listings, and text — is the property of Misarma Supply Sdn Bhd or its partners and may not be copied, reproduced, or distributed without written consent.

9. Limitation of Liability

Misarma Supply Sdn Bhd shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the site or products purchased. We provide the platform “as is” without warranties of any kind, expressed or implied.

10. User Accounts

As a registered user, you are responsible for maintaining the confidentiality of your account details, including your login credentials. To ensure the security of your account and personal information, we recommend using strong, unique passwords and logging out after each session, especially on shared or public devices.

While Misarma Supply Sdn Bhd takes extensive measures to protect the integrity and security of your account, we are not liable for any unauthorized access or activities that occur under your account, regardless of how they arise.

If you suspect any unauthorized use of your account or have concerns regarding your login credentials, please contact us immediately.

11. Amendments

We reserve the right to modify these Terms of Use at any time. Continued use of the website after changes are posted implies your acceptance of the updated terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia, and any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

📩 For any questions or concerns regarding these Terms, please contact us at:

📧 enquiry@misarmasupply.com | 📞 +60 416 320

Returns Policy 

At Misarma Supply Sdn Bhd, customer satisfaction is our top priority. If you receive a product that is faulty, incorrect, or damaged, we are here to help you resolve the issue through our straightforward returns process.

Eligibility for Returns

We accept returns under the following conditions:

• Faulty Products: If an item is defective or malfunctioning due to manufacturing defects, it is eligible for a return, replacement, or repair based on the nature of the issue and product warranty terms.
• Incorrect Orders: If the wrong product has been shipped (wrong part number, size, quantity), we will arrange for an exchange or refund.
• Damaged Goods: If products are damaged during shipping, please contact us upon receiving the shipment. You will need to provide photographic evidence of the damage for verification.

Important: Returned items must be in original packaging, unused, and in resellable condition (unless faulty or damaged).

Return Process

1. Contact Us: If you would like to return an item, please email us at enquiry@misarmasupply.com or your designated Account Manager. Be sure to include:
2. • Your order number
   • The product name and description
   • A brief explanation of the issue or reason for return
   • Photographs of the item (for damaged or faulty returns)
3. Return Authorisation: Once we have reviewed your return request, our dedicated personnel will promptly contact you with detailed return instructions.
4. Shipping the Return: Return shipments must be made using a trackable shipping method to ensure the goods are safely returned. The buyer is responsible for covering the cost of return shipping unless the return is due to a fault or mistake on our part.
5. Inspection & Processing: Once we receive the returned items, we will inspect the products to confirm they meet the criteria for return (unused, undamaged, and in original packaging). Upon approval, we will process:
6. • A refund to your original payment method (if applicable)
   • A replacement of the item (if requested)
   • A credit to your account for future purchases (if agreed upon)

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Custom-made or personalized items
• Opened consumable products (e.g., lubricants, chemicals)

Refunds

Refunds will be processed once the returned items have been inspected and approved.

Exchanges

If you'd prefer an exchange instead of a refund, please notify us at the time of your return request. We will arrange for the exchange based on product availability.

For any additional questions regarding our Returns Policy or to initiate a return, please don’t hesitate to contact us at enquiry@misarmasupply.com