Statement of Intent

At Misarma Supply, we are committed to respecting and protecting the privacy of everyone who interacts with our business. Whether you're browsing our website, placing an order, or contacting us for support, we aim to handle your personal data with transparency, care, and in full compliance with applicable data protection laws. This Privacy Policy outlines how we collect, use, and safeguard your information to ensure your privacy and trust are upheld at all times.

Information We Collect

We collect personal data such as your name, email address, phone number, shipping address, billing information, and company name when you create an account, place an order, or contact us. We may receive information about you from third parties, including publicly available sources, business partners, and data providers, to help us enhance, expand, and maintain accurate records; identify potential new customers; and prevent or detect fraudulent activity.

We may also collect information about you when you engage with us on social media platforms—such as when you like, comment, share, or interact with our content, or otherwise communicate with us through those platforms. Please note that any data shared with us via social media or third-party platforms is subject to the privacy policies, settings, and terms of those platforms. We encourage you to review those privacy practices before submitting any personal data through them.

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Respond to inquiries and customer service requests
• Improve our website functionality and user experience
• Send updates, promotions, and marketing materials (only with your consent)
• Ensure compliance with legal or regulatory requirements

Sharing of Information

We do not sell your personal data. However, we may share your information with:

• Trusted third-party service providers (e.g., payment gateways, delivery partners)
• Affiliates or subsidiaries within our business group
• Legal authorities if required by law or to protect our legal rights

All third-party partners are bound to protect your data in accordance with relevant privacy laws.

Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance user experience, remember preferences, and collect usage statistics. You can manage cookie preferences through your browser settings.

Data Retention

We retain personal data only as long as necessary to:

• Fulfil the purposes stated in this policy
• Comply with legal or contractual obligations
• Resolve disputes or enforce our agreements

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and review your personal data
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Object to or restrict certain data processing

To exercise your rights, contact us at the email provided below.

Security

We implement appropriate technical and organisational measures to safeguard your information against loss, misuse, or unauthorised access.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We encourage users to review their privacy policies.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.” Please review this page periodically.

Contact Us

For questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

📧 Email: enquiry@misarma.com

📞 Phone: 6085-416320

🏢 Company Address: Lot 2075, Jalan Disa Krokop, 98000 Miri Sarawak